> For the complete documentation index, see [llms.txt](https://allcheats.gitbook.io/allcheats-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://allcheats.gitbook.io/allcheats-docs/allcheats/refund-policy.md).

# Refund Policy

If you are considering a refund, please review our refund policy conditions outlined below to determine your eligibility.

#### Conditions for Refunds <a href="#h-conditions-for-refunds" id="h-conditions-for-refunds"></a>

1. **Authorization Required:** Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If its technical incompatibility we can process without authorization from the product creator .
2. **14-Day Refund Window:**
   * **Digital Products:** You may request a refund within 14 days of purchase, provided that the digital product has not been used.
   * **Technical Incompatibility:** If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 14 days of purchase.
3. **Payment Method Restrictions:**
   * **Paysafecard:** Payments made using Paysafecard are non-refundable and non-exchangeable.
   * **Credit Card (Stripe):** Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.
   * **PayPal:** Refunds for payments made via PayPal can take up to 72 hours to process.
4. **Non-Refundable Cases:**
   * **Bank/PayPal Dispute:** If the customer has opened a bank or PayPal dispute.
   * **Regret Purchase:** If the customer wishes to cancel their purchase due to a change of mind.
   * **HardWare Id Issue:** Product are mostly hwid locked, theyre staff can refuse your hwid reset if you dont provide enough proof to prove that you are not sharing / selling your key / account.
   * **Third party software issue:** If the customer have third party softwares as antivirus, and does not want to disable it or are not able to disable it due to different reason.

#### How to Request a Refund <a href="#h-how-to-request-a-refund" id="h-how-to-request-a-refund"></a>

To request a refund, please contact our customer service team with the following information:

* Your order number
* The reason for the refund request
* Any supporting evidence (e.g., screenshots of technical issues)

#### Contact Information <a href="#h-contact-information" id="h-contact-information"></a>

If you have any questions regarding our refund policy, please reach out to us at:

Email: <contact@allcheats.net>\
Discord: [https://discord.gg/allcheats](https://discord.gg/lmarketfr)

We appreciate your understanding and cooperation.


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